Don’t forget we were there during Kid FreeFall- there were so many younger kids and toddlers there jumping AND crawling, I was having trouble finding why she seemed to have singled out my son. She again told me, “If he can’t stand, he can’t do anything in the park.” I again told her this was all okay with the owner and she said, “well I guess then he can stay and that’s fine, I guess it’s fine.” By this time, my heart had sunk, the joyful time I was having with my son vanished. I was so taken back by her question and replied, “Because he can’t.” She then told me, ”Well, if he can’t stand then there’s really nothing in the park for him to do.” I went on to tell her we were there for his birthday party, and I had talked about his condition with the owner, and he said it would not be a problem. About 20 minutes into the party an attendant came over to me and asked me why my son was not standing. I was so happy seeing the smile on his face and hearing his screams of excitement and giggles as he went up and down. We started going from section to section in the park with me helping him walk and jump and he was having a blast. When I booked the party with the owner – he stated this would be the best time (Kid FreeFall) to come with him so he could have the best experience and told me it would be no problem to have my son “walking” & “jumping” on his knees on the trampolines or me helping him jump. My son has special needs secondary to a traumatic brain injury and cannot stand or walk without assistance from someone or his walker. We booked his party during “Kid FreeFall” hours- meaning the park was only open to children 6 years and younger and they could have one adult accompany them while they jumped. We checked in, his guests arrived, and it was time to start jumping. I was looking forward to it for weeks and my son was so excited to be celebrating the day with his friends, he would talk about it every night before bed. Saturday was my son’s 5th birthday party at FreeFall in Bethlehem, PA. Yes, many of the employees are teenagers, as they are at every trampoline park I’ve ever been to, and teenagers in general have a lot to learn about good customer service and about how to take charge of situations confidently, but their employees are as good as at any other park, some better than others. Once my little boy twisted his ankle there in the first few minutes after we arrived, and he was offered ice, they wrote a report, and we got two free passes to come another time. In my experience the owner is kind and accommodating. They are much larger and often less crowded so the chance of injuring yourself or others by doing tricks is much less. From a gymnast’s point of view, Freefall is way better than Sky Zone. They also have an angled mini-tramp to do tricks into the “pit”, and a large block above the mini tramp that you can jump off of. Three very long, very wide ones and a few more shorter ones. The great thing about Freefall is they have long tumble tracks to do a string of tricks. You crushed a 5 year old congratulations Freefall. My daughter did not understand why she wasn't allowed in the space she has ALWAYS jumped the past year! Either enforce the rules consistently or be quiet. I will never step foot in this place again and will take my business to Urban Air where there is plenty more activities and kids can jump together. We always jump with her and I was actively jumping with her when all these Employees started harassing us. Employees have never given us a hard time with allowing her to jump with her peers or cousins. We have been there many times with family and friends and my daughter has always jumped in the regular section in the afternoon on the weekends (NOT during their kid hours or whatever they kept telling me). Except according to staff and owner they wanted them to go jump together in the dodgeball court where there were much bigger kids and a lot of kids actively playing dodgeball so not sure how that was a solution. So they went over to the other side and my daughter wasn't allowed there. First the girls were in the younger section and my daughters friend wasn't allowed there because she was too tall. My 5 year old her 5 year old friend and I were harassed the moment we got there. Don't bother coming here if your kiddo has friends a little taller.
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